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Automation

The system works while you sleep.

Every notification, every reminder, every escalation. All triggered from Smartsheet. You do nothing extra.

Triggered automatically from smartsheet

How It Works

Builder works in Smartsheet. AXIOM handles the rest.

Move a date, add a document, update a selection. The system reads Smartsheet and fires every notification automatically.

Escalation

Selection Deadline Alerts

7-day warning. 3-day warning. Overdue Day 1 client only. Day 3 client plus builder. Day 5 delay flag. 5-tier escalation runs on autopilot.

Weekly

Monday Morning Report

Every Monday at 9 AM, clients get the week's scheduled activities pulled directly from the Smartsheet Gantt. Subject to change.

Instant

Document Notifications

Drop a file into Smartsheet. Client gets a branded email instantly with file name, section, date added. Zero follow-up.

Tracking

NEW Document Badges

Green badge on every new upload. View on phone, badge clears on computer. Tracked server-side, synced across every device.

Confirmation

Completion Emails

When a selection is finalized, the client gets a confirmation email with the install date. Closes the loop automatically.

Safety

Duplicate Prevention

Every alert tracked in the system. Each email sent exactly once per selection per tier. No duplicates. No spam. Clean and professional.

Selection Alerts

5-tier escalation. Fully automatic.

From first warning to delay flag. Client and builder notified at every stage without you lifting a finger.

  • Tier 1: 7 days before deadline
  • Tier 2: 3 days before deadline
  • Tier 3: Overdue Day 1, client only
  • Tier 4: Day 3, client and builder
  • Tier 5: Day 5, delay flag
Selection reminder email - automated 5-tier escalation
Weekly Report

Every Monday at 9 AM. Automatically.

Clients get the week's scheduled activities pulled from the Gantt. No promises, just visibility.

Weekly report email - every Monday at 9 AM with the week's scheduled activities
Document Notifications

Drop a file in Smartsheet. Client gets a branded email instantly.

  • File name, section, and date added in every email
  • Green NEW badge appears on the portal instantly
  • View tracking synced across all devices
  • Zero phone calls, zero follow-up
New file added email - branded notification fires the moment a file is dropped in Smartsheet
Selection Confirmed

Closure email when a selection is locked in.

When a selection finalizes - chosen, ordered, install date set - the client gets a confirmation email automatically. Closes the loop, kills the back-and-forth.

  • Sent automatically when status flips to Complete
  • Includes selection name, vendor, install date
  • Branded to match the rest of the portal experience
  • Logged in the system, exactly once per selection
Order confirmed email - selection finalized with install date

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